24/7 Customer Support in Cloud Web Hosting
The customer and technical support services for all our cloud web hosting packages are round-the-clock, which means that you can forget about waiting for a few days so as to get assistance. If you aren't our client yet, you can call us, chat with a representative or send an email message. In case you do have an account, you're able to open a support ticket on top of the other three ways of contact. You can select the most appropriate way to contact us depending on where you are or what kind of equipment you use. We're able to assist you for almost any hosting-related question that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated plans that we supply come with 24/7 customer and technical support, therefore no matter what problem you have, you are able to get in touch with us and we'll help you right away. Our guaranteed reply time for each email or ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than 20 min. Furthermore, we offer phone support with multiple local numbers globally as well as a live chat, so you'll be able to contact us and receive more information about our services even if you do not have an account yet. We can help you with any question or an issue you have - payment methods, plan specs, email setup, hosting account settings, and many others. If you employ our services, you won't ever have an issue where you need to wait for a day or two to get a problem solved like you'll need to do with numerous other service providers.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server through us, you will be able to contact us 24/7 for every server-related issue or forany issues or questions about the pre-installed software your server comes with. If you have not bought a VPS server package yet, you will be able to learn more details about our solutions by giving us a telephone call or by using our live chat service. For more tech issues, you'll be able to send an e-mail or open a ticket via your billing Control Panel and you will receive support within less than one hour no matter the time of the day, even on holidays and weekends. The actual reply time usually doesn't exceed 30 mins. If you're looking for assistance with third-party software, you are able to take advantage of the Managed Services upgrade that you can add to each and every VPS package and our administrators will help you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server from our company, you will be able to contact us anytime using a number of channels and the max time that you will need to wait for an answer is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything related to the applications which are pre-installed on your server. To get in touch with us about a technical issue, you're able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. If you have any basic questions or you'd like to learn more about our solutions before you order, you can also use our live chat or you could call one of the local numbers that we have in various countries worldwide. In the event that you'd like to receive support for third-party software that you can't set up or run efficiently, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.