Regardless of the fact that the web hosting service supplied by the different companies appears the same, every provider has got a customized platform with its own modifications and ways to execute particular operations. In this situation, an info-crammed knowledge base will be extremely useful both for people with little or no previous experience and for technically seasoned users who will eventually learn how particular operations are accomplished, but will waste precious time in the process. The objective of such a knowledge base is to help make the service fast and easy to use, sparing users both time and energy. The consequence is gladder clients, as they can quickly find the info they require, and considerably less work for the support staff members, because usually the majority of the questions and problems that clients have are already enumerated in the knowledge base. Provided that the articles themselves are competently written and encompass more topics, you will be able to find out more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Web Hosting

If you’ve purchased your first cloud web hosting plan through our company or have migrated your site over to us, you will grow familiar with our platform and our custom-built Hepsia Control Panel very quickly as we have compiled an in-depth online knowledge base where you can find all the info that you could ever need – both general info in regard to the service as a whole and more specific info about the different features that you can use and the difficulties that you can run into. The articles themselves are available in 2 locations. The whole article collection is accessible via the Help section of the Control Panel. You can access relevant articles about the different features in every Control Panel section as well. You can acquaint yourself with how to accomplish practically everything, from enabling an .htaccess config file to administering a mailing list, and all the articles feature thorough instructions, so you’ll never get disorientated on account of an ambiguous text. Certainly, if you encounter a more specific obstacle and you cannot find anything about it in our knowledge base, you can get in touch with our client care team representatives 24/7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which is included in our semi-dedicated plans, will allow you to access the thorough online help documentation that we have compiled for you. The articles feature general info about our web hosting services, how-to guides about the different functions that you can access, plus troubleshooting guidelines that can help you rectify common issues that you may chance upon. The topics that we’ve included cover de facto everything, from simple things such as how to host a brand new domain name in your account, to more elaborate ones such as which SSH commands are allowed on the semi-dedicated servers. Articles that are dedicated to the features of a specific section of the Control Panel will always be available on the right-hand side of the page that you’re on, whereas the whole article archive is accessible through the all-encompassing Help section.