Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our cloud web hosting plans is not separate from the hosting account. It is an indivisible part of our full-featured Hepsia Control Panel and you will be able to access it at any particular time with just a couple of clicks, without the need to leave your hosting account. The ticketing system includes a quick-search field, which will help you find virtually any ticket that you have already submitted, if you need it. Moreover, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to resolve a given issue even before you actually submit a ticket. The response time is maximum sixty minutes, which means that you can get prompt assistance at any moment and in case our customer care team recommends that you should do something within your account, you can do it on the spur of the moment without having to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated plans, which means that you will not require another platform to get in touch with our help desk support staff – you can do it on the spot in case you encounter a difficulty. Submitting a new ticket takes several clicks and finding an older one is just as simple. Using our smart search filter, you can swiftly track down any ticket that you have already submitted. You can post a ticket at any moment whatsoever as our client support engineers are on duty 24 hours a day, 7 days a week and reply in no more than 60 minutes, although it rarely takes this much to obtain an answer. With Hepsia, you’ll have everything in one single place and you can just forget about needing to go through two or more platforms to solve a simple problem.