If you’ve ordered a hosting plan and you have some inquiries about a given function/feature, or in case you have chanced upon a certain issue and you need support, you should be able to touch base with the respective customer support team. All web hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them along with it or not, due to the fact that the fastest way to deal with a problem most often is to send a ticket. This communication model makes the replies sent by both sides easy to track and enables the client service team representatives to escalate the problem if, for instance, a system administrator must step in. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you must have no less than 2 different accounts to touch base with the tech support team and to actually administer the hosting space. Non-stop switching between the accounts can sometimes be a drag, not to mention the fact that it takes quite a bit of time for most web hosting companies to answer ticket requests.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we use for our cloud web hosting plans is not separate from the hosting account. It is an indivisible part of our full-featured Hepsia Control Panel and you will be able to access it at any particular time with just a couple of clicks, without the need to leave your hosting account. The ticketing system includes a quick-search field, which will help you find virtually any ticket that you have already submitted, if you need it. Moreover, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to resolve a given issue even before you actually submit a ticket. The response time is maximum sixty minutes, which means that you can get prompt assistance at any moment and in case our customer care team recommends that you should do something within your account, you can do it on the spur of the moment without having to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated plans, which means that you will not require another platform to get in touch with our help desk support staff – you can do it on the spot in case you encounter a difficulty. Submitting a new ticket takes several clicks and finding an older one is just as simple. Using our smart search filter, you can swiftly track down any ticket that you have already submitted. You can post a ticket at any moment whatsoever as our client support engineers are on duty 24 hours a day, 7 days a week and reply in no more than 60 minutes, although it rarely takes this much to obtain an answer. With Hepsia, you’ll have everything in one single place and you can just forget about needing to go through two or more platforms to solve a simple problem.