If your web hosting company offers live chat support, you are able to talk with a representative in real-time and find out useful information or get an issue resolved timely. The key advantage of using chat rather than calling to consult with a live person is that you will need just a computer with access to the web, so you will not pay any rates when you're in another state or country. In addition, it is a lot easier to copy and paste details for instance domain names, usernames or error messages in other words details which are sometimes hard to give to the other party on the telephone. The live chat is also a quicker way to contact the website hosting service provider's support crew compared to using a ticketing system. Last, but not least, if some situation requires more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, which means that you will not waste time - something that's not possible when you're on the telephone.

Live Chat Support in Cloud Web Hosting

As part of the support services that we provide for all of our cloud web hosting plans, you can find live chat support that is available 24/7, even on holidays. You're able to contact us regardless if you already have an account or not, because we will support you with pretty much anything, ranging from giving you common information about our solutions if you aren't a client yet and you are thinking about acquiring one of our plans, to assisting you with creating an email account in an email client. A part of the issues are more complicated and time-consuming, which means that you'll need to use the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, so when you have any kind of questions about our semi-dedicated plans, you'll be able to talk with our customer care team at any moment regardless if you have already purchased an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and issues, still we are able to help you with various tech questions too. We will help you choose the proper package for your sites in case you do not have an account yet, we can reply all of the billing questions or concerns you could have or we can help you with installing your new email address on your computer or smart phone - all of this will be done quickly since our live chat service is available all day long, every day. Every time you require support, you can talk to an agent and save time and effort.