If you’ve ever got any questions associated with your hosting package or you face a problem with your sites, you will need to get in touch with the hosting company’s help desk support team. It may not make a difference how promptly they’ll answer when you've got an inquiry of a generic nature, but a problem like an unsuccessful application update, for instance, may result in your website becoming broken or invisible online. And the longer you wait for the support team to lend a hand, the longer the website will be inoperational. If you offer services or goods online, any downtime will influence your site undesirably and you can lose current or potential customers. Many web hosting providers, predominantly resellers, reply to tickets and e-mails within twenty four hours, but in the electronic sphere that is way too long, since customers will scarcely ever come back to a website that is not functioning correctly for a lengthy period of time.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max reaction time for any trouble ticket that you open or any e-mail that you write is only 1 hour, even in case you contact us during weekends and official holidays. Whatever the nature of your issue or query may be, we’ll help you out straight away and will give you the required information to resolve any problem with your sites. The actual reaction time usually doesn’t surpass 15-20 minutes, which goes to say that you can forget about waiting for hours and hours on end to get an issue solved or what is even worse – waiting around all day only to get a response that more information is required whilst nothing’s sorted out. We’ll assist you at once simply because we realize precisely how expensive time can be in the dynamic digital age. The one-hour response time guarantee is valid for any billing or technical inquiry that you might have about our cloud web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support staff members are available at all times and they will answer any trouble ticket that you send through our web hosting Control Panel within only 1 hour. The ticket response time is guaranteed no matter if you’ve got a general question associated with your semi-dedicated server or you run into a certain problem and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we will be there to help you, as we are available 24-7 to take care of any billing, technical or general issue. In case you get in touch with us about anything that’s within our capacity, we’ll resolve it before we reply to you, which implies that you won’t have to wait for hours or days while the problem continues. If there is something that you have to do on your end, we will supply you with the necessary info – what possible solutions to try out, what steps to take, etc.