One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reaction time for any trouble ticket that you open or any e-mail that you write is only 1 hour, even in case you contact us during weekends and official holidays. Whatever the nature of your issue or query may be, we’ll help you out straight away and will give you the required information to resolve any problem with your sites. The actual reaction time usually doesn’t surpass 15-20 minutes, which goes to say that you can forget about waiting for hours and hours on end to get an issue solved or what is even worse – waiting around all day only to get a response that more information is required whilst nothing’s sorted out. We’ll assist you at once simply because we realize precisely how expensive time can be in the dynamic digital age. The one-hour response time guarantee is valid for any billing or technical inquiry that you might have about our cloud web hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support staff members are available at all times and they will answer any trouble ticket that you send through our web hosting Control Panel within only 1 hour. The ticket response time is guaranteed no matter if you’ve got a general question associated with your semi-dedicated server or you run into a certain problem and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we will be there to help you, as we are available 24-7 to take care of any billing, technical or general issue. In case you get in touch with us about anything that’s within our capacity, we’ll resolve it before we reply to you, which implies that you won’t have to wait for hours or days while the problem continues. If there is something that you have to do on your end, we will supply you with the necessary info – what possible solutions to try out, what steps to take, etc.