Although this is not the most importantaspect to identify a reliable cloud web hosting provider from a bad one or a reseller from a real supplier, being able to call and talk to a live person is a sign that you aren't using the services of a one-person service provider and that you'll be able to get in touch with someone whenever you need help. The telephone support for web hosting services may vary from standard to experienced, thus the problems that can be resolved with a call vary depending on the specific service provider. In the general case, these matters are more basic and feature billing or 1st level tech issues as more difficult problems often need a support ticket where both you and the system administrators can follow the proceedings with a given issue. Still, having the option to call your supplier will save you lots of time and efforts for the multitude of tiny problems that may eventually appear when you manage your hosting account.

Phone Support in Cloud Web Hosting

If you choose to purchase one of our cloud web hosting plans, you can contact our customer support team over the phone for 14 hrs per day. We can help you select the best plan for your websites as we are aware that it's better to discuss these issues with a live person. In case you already have an account, we're able to help you with all of your sales/billing questions as well as general issues, even with some tech problems that don't need a long time or escalation to an administrator because it'll be more convenient to open a support ticket for time-consuming matters in order to have all the communication in a single place. We have phone numbers in the United States, the UK and Australia, so you're able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Servers

If you need more details about the semi-dedicated plans that we offer, you'll be able to call any of the three support phone lines we have around the world - in the United States, the United Kingdom and Australia. By doing this, you'll be able to check ahead of time whether our services are appropriate for your sites. In case you're already our customer and you have a semi-dedicated account, you are able to contact us over the phone for 14 hours daily about any type of billing or general issues. For entirely technical problems you can take advantage of our ticketing system so as to get in touch with our technical support since sometroubles just need longer time to be taken care of, still we will help you over the phone with quite a lot of minor tech issues as well, saving you time and efforts.