Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be dealt with in maximum one hour after the ticket or e–mail was submitted. If your case requires additional assistance from a system administrator, we will forward the ticket or the email to the person on duty, without delay then leave a comment to inform you that more time will be required for finding the best solution. And if you order our Managed Servers package, all of the server administration services included there will be performed whenever you wish.
A Top–Quality Support Service
- We will be at your disposal 24/7 to answer any questions that you may have connected with our Web Control Panel and any of the applications that we have pre–installed for you on the dedicated server. If you also require assistance with server admin tasks, you can have a glance at our Managed Servers package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and software installation procedures.
An Easy–to–Navigate Help Area
Our Web Control Panel is installed by default for each dedicated web hosting plan. Among its characteristics is a rather useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the instructional articles also video versions that show all the tasks that you can perform in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each Web Control Panel section.