Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Response Guarantee

  • Our customer assistance Department is on–line round the clock to take care of each of your support needs. Every ticket you post to us shall be solved within no more than sixty minutes. If your situation requires assistance from an admin, we are going to forward the ticket to the technician in charge and will let you know that the issue is under control.

  • Top quality support service

  • Qualified Customer Assist Service

  • We’ll be online for you around the clock to offer you assistance and client support as well as to help you with any trouble that you may have while maintaining your virtual server. We are able to support all pre–configured software, plus your OS, server administration panel (depending on the VPS type) and the Web Control Panel created entirely by us.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Web Control Panel that is included free of cost with your VPS features an included article base. You can find a selection of comprehensive how–to articles and reviews and a collection of step–by–step video lessons that display all the common web site administration responsibilities. You can access them by hitting the Help or Video keys in the top right corner of each Control Panel section.